Shipping Policy

Thank you for shopping with us. We are committed to delivering your skincare products safely and on time. Please review our shipping policy below for complete details.

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Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

You will receive a confirmation message/email once your order has been successfully placed and another notification when your order has been shipped.

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Shipping Time

Estimated delivery time:
• Standard Shipping: 3–7 business days
• Remote Areas: 5–10 business days

Please note that delivery times may vary depending on your location and unforeseen courier delays.

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Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before completing your purchase. We may offer free shipping on selected promotions or minimum order values.

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Cash on Delivery (If Available)

Cash on Delivery option is available in selected areas. Please ensure someone is available to receive the parcel at the time of delivery.

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Order Tracking

Once your order has been dispatched, you will receive tracking details so you can monitor your shipment status.

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Incorrect Address

Please make sure your shipping address is correct at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

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Damaged or Lost Packages

If your order arrives damaged or if you experience any issues with delivery, please contact our support team within 48 hours of receiving your package. We will assist you as quickly as possible.